CX Uncontained - How Customer Experience Drives Hyper-Growth

CountyAlameda (CA1157)
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Alameda (CA1157)
Tel 2019-02-28
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CX Uncontained - How Customer Experience Drives Hyper-Growth

How Customer Experience Drives Hyper-Growth at Flexport   While many sectors of the $7 trillion global logistics industry have been modernized over the past 20 years, the freight forwarding market has significantly lagged behind. Freight forwarding functions as the circulatory system for global trade and is vital for the health of the global economy, but today it still largely runs on paper and fax. Flexport, the modern freight forwarder, has led the transformation and digitization of freight forwarding with a holistic approach to supply chain logistics that dramatically enhances and improves the customer experience through the integration of cloud technology and analytics, logistics infrastructure, and high-touch, customer-centric human engagement.   Join Michael Ruby, creative director at Flexport, to see how the organization’s laser focus on customer experience – from product and service offerings to marketing, content and corporate social responsibility – have helped drive success and led the 5-year-old global organization to become one of the fastest growing companies in the Bay Area and the U.S.

(currently ranked #8 on the Inc. 5000).    Registration: 5:30 pm - 6:00 pm Networking:  6:00 pm - 6:30 pm Presentation: 6:30 pm - 7:00 pm Q&A: 7:00 pm - 7:15 pm Networking: 7:15 pm - 7:45 pm Close: 8:00 pm             About the Speaker Michael Ruby, Creative Director (Creative and Content Studio) at Flexport As creative director, Michael is helping to tell the amazing and important story of Flexport, the San Francisco-based hyper-growth company that’s transforming the modern freight forwarding experience through a unique integration of advanced technology and analytics, shipping infrastructure and human expertise. A member of the 2018 DMN 40under40 and a veteran B2B marketer, Michael oversees Flexport Studios, Flexport’s in-house agency focused on branding, content creation and breakthrough campaigns.

Michael also serves on the ANA Business Marketing Association NorCal Board of Directors. We want to thank the following sponsors for making events like this possible Platinum Sponsor                   NOTE: By registering to attend this event, you give ANA Business Marketing, Northern California consent to include you in any photograph or video that may be taken at the event. Such recordings may capture facial similarities of attendees and may be used for future promotional and revenue generation purposes for the organization.

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