CountyWare (GA1505)
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Ware (GA1505)
Tel 2019-06-03
Categoria Events

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. This course will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including inperson and over the phone techniques, dealing with difficult customers, and generating return business. Objectives: State what customer service means in relation to all your customers, both internal and external Recognize how your attitude affects customer service Identify your customers’ needs Use outstanding customer service to generate return business Build good will through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal with difficult customers Outline: Who We Are and What We Do Establishing Your Attitude Identifying and Addressing Customer Needs Generating Return Business In-Person Customer Service Customer Service over the Phone Electronic Customer Service Recovering Difficult Customers When to Escalate Ten Things You Can Do to WOW Customers Every Time .

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